Courier Terms and Conditions (1 June 2019)

Please take note that by signing on the account opening / courier bundle opening form, you and the organization you are representing are bind by the following terms and conditions. 

 

It is mutual that Global Express Delivery Pte Ltd will be mentioned at GED. Any item that GED and its approved contractors deliver is known as “deliverable/s”. 

 

Any business undertaken by GED is carried out subject to the conditions hereinafter set out, each of which shall be deemed to be incorporated in and to be a condition of any agreement whether written, oral or implied between GED and its customers. GED shall not be bound by any agreement purporting to vary these conditions unless such agreement shall be in writing and signed on behalf of GED by a competent officer thereof. In the absence of any such written agreement to the contrary these conditions shall constitute the entire agreement between GED and each of its customers void.

 

  1. NORMAL ISLANDWIDE service means that GED will pick up and deliver the deliverables by the same working day before 1800 hours (6.00 pm). The dispatch request must be placed before the cut off time. This excludes Urgent and After Office hours.

 

  1. RETURN trip will be considered as two deliveries / dispatch request

 

  1. All deliveries do not include Special Areas. There will be additional charges for such deliveries. Special areas will include Changi Cargo Complex, Changi Airfreight Centre, SAF Camps, PSA Wharves, Keppel Distripark, Sentosa, Jurong Island, High Commissions and Embassies.  

 

  1. GED will charge the full bundle price despite of client not meeting the quoted number of deliveries. If the deliveries exceeds the quoted number of deliveries, it will be charged at published rates

 

  1. Our Credit Term is 30 days / 14 days from date of e-invoice. Not applicable for CASH account holders

 

  1. There will be an additional charge of 1% per day until GED receives the payment in full.  

 

  1. All invoices will be sent via email to the customers.

 

  1. In these terms & conditions of credit of the credit account, unless the context otherwise permits, words defined in the terms and conditions of carriage shall have the same meaning.

 

  1. All cheques must be crossed and made payable to Global Express Delivery Pte Ltd

 

  1. Maximum liability claim of any damages whatsoever per assignment / consignment is limited to SGD $50.00 only 

 

  1. Please take note that the minimum monthly spending for all credit accounts is SGD $100.00. If your monthly delivery charges fall below the minimum amount, we will still proceed to charge the minimum amount. 

 

  1. All deliverable items must be packed and sealed by clients. GED will not be responsible for any deliverables which are inadequate or inappropriately packed or sealed

 

  1. Clients will be held responsible for all contents of deliverables. 

 

  1. GED will not deliver the following deliverables: Hazardous, Toxic, Weapons, Endangered Species, Explosives & Prohibited or Controlled Drugs.

 

  1. Service is strictly for delivery purpose only (Does not include additional services) and no more than 10 minutes waiting time is allowed. GED will charge a service fee of SGD $5.00 for every 15 minutes block beyond the allowed waiting time.

 

  1. All deliveries done by GED are not insured unless otherwise stated.

 

  1. All bike deliveries are strictly for documents ONLY

 

  1. This agreement is effective until terminated by either party. You may terminate the agreement at any time, by destroying all materials obtained from this Site, along with all related documentation and all copies and installations. GED may terminate this agreement at any time and without notice to you if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials.

 

  1. If you choose to discontinue / terminate any contract with GED, there must be a written letter stating the termination information. A minimum notice period of 30 days must be given to GED. If in an event that the 30 days termination duration falls in between any month other that the first or last working day, GED will charge the full bundle / contract price.  

 

  1. All same day / normal delivery will be completed by 1800 hours on that same working day. In a situation that GED is not able to complete the delivery that same day, it will be delivered by the next working day before 1300 hours. The charges / rates charged will still remain unchanged.

 

  1. All urgent / normal delivery service calculations are based from 0900 hours till 1700 hours. 

 

  1. There must be a minimum respond time for any dispatch of 1 hour given for all deliveries. This respond time will not be included or incorporated into the charged delivery time. 

 

  1. No cancellation is allowed while the dispatch is in transit. If so, GED will proceed to charge seventy percent, 70%, of the total dispatch cost.

 

  1. End to End deliveries means the pickup location and the drop of location is situated in the opposite ends of Singapore or otherwise advised by an officer representing GED

 

  1. All deliveries to or from 249 Jalan Boon Lay onwards will have an additional charge of S$4.00 for bike an S$8.00 for van deliveries. All locations from 249 Jalan Boon Lay till end of Tuas will also have similar additional charges. 

 

  1. GED has the right to amend the rates at any time with or without informing its clients. Unless otherwise stated by a competent officer from GED, these amended rates will take immediate effect. 
  2. All courier bundle rates will be maintained for a maximum of twelve (12) months from the start date. GED has the rights to increase the rates after the maximum period and give its clients a minimum notice period of two (2) weeks’ if the rates are increased. 

 

  1. The following locations will have additional charge due to high parking charges. They are Marina Bay Sands, 50 Scotts Road, Camden Medical Center, ION Orchard, Mount Elizabeth Hospital and Resort World Sentosa.  

 

  1. The cut-off time for same day delivery is 10.00 am. The cut-off time for next day delivery under normal rates is at 12.00 pm.